SIDING is a bakery producing sourdough bread, pastries and pasta. We operate from our bakery premises, Marriott Way, Melton Constable, Norfolk, NR24 2BT, and our website www.sidingyard.co.uk 

What data we collect and why we collect it

We collect personal identification information such as your name, email address, billing address, credit card/payment details when you make a purchase. We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as purchase total and billing information. 

We’ll also use cookies to keep track of your basket contents while you’re browsing our site.

We’ll use this information for purposes, such as, to send you information about your order, respond to your requests (including refunds and complaints), process payments and prevent fraud and comply with any legal obligations we have (such as calculating taxes).

Cookies

A cookie is a small piece of text sent to your browser by a website you visit. It helps the site remember information about your visit, which can make it easier to visit the site again and make it more useful to you. Our website uses cookies to keep track of your basket contents when browsing our site. 

Analytics

Our website uses Google Analytics to track website interactions so we can make improvements to our site. You can find details of their privacy policy and safeguarding here: Google’s Privacy and Terms and Safeguarding your data. You can opt out of analytics tracking by installing the Google Analytics opt-out browser add-on for websites using supported versions of Google Analytics. This add-on is designed to be compatible with Chrome, Safari, Firefox and Microsoft Edge. In order to function, the opt-out add-on must be able to load and execute properly on your browser. Learn more about the opt-out and how to properly install the browser add-on here: Google Analytics Opt-out Add-on  

Who we share your data with

We use third-party service providers to help us fulfil our orders and store services to you. This includes Google Analytics, Stripe and WooCommerce to process payments on our website. You can find details of their privacy policies here: Google’s Privacy and Terms Stripe Privacy and Terms

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing address.

What rights you have over your data

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following: 

The right to erasure – You have the right to request that your personal data is erased, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@sidingyard.co.uk

Where we send your data

Our website is hosted through one.com which acts as a data processor for our website. This facilitates our compliance with our obligations under EU data protection law. You can find out about their data processing agreement here: One.com Data Processing Agreement

Contact information

If you have any privacy-specific concerns you can contact us at info@sidingyard.co.uk

How we protect your data

We protect your data by encrypting the data you share with us with Secure Socket Layer technology (SSL). SSL encrypts all data website visitors provide, including credit card and payment information, email addresses and names. 

What data breach procedures we have in place

If alerted to a data breach independently or through one of our third-party providers we will contact relevant parties directly and advise on any necessary action.